In today’s competitive home services and home improvement market, it’s more important than ever to stand out and deliver an exceptional customer experience.
In fact, according to a recent study, 89% of customers will switch to a competitor after a poor customer experience. THIS IS A SCARY NUMBER!
The customer experience is quickly changing from a transactional process focused on shopping around & buying a service or product to a model built on a vendor creating deep, enriching relationships at every step of the customer’s journey.
You have to take a good look at your company and ask yourself some questions:
-What separates my business from the competition when it comes to CX?
-What can I do better to improve my customer’s experience to drive repeat business & referral’s?
-Are my marketing strategies making my business top of mind for customers or are there things I can do better to make my brand memorable?
-What are best practices and CX strategies that will help take my business to the next level?
If you missed our Webinar on CX, click on the video below. You will get some great takeaway’s and honest, even unorthodox actionable tips from Industry Experts on how to provide an exceptional Customer Experience!
RESOURCES MENTIONED IN THE SESSION:
101 Wow Factors – The New Flat Rate